Neptun Smart
2020 innovation
An innovative app-controlled module with a completable function structure and modern design.
Expansion of functionality
with additional slots
with additional slots
Wireless sensors' frequency 869 MHz
Advanced Wi-Fi antenna
Advanced Wi-Fi antenna
Control of two separate areas
The possibility of a separate control
The possibility of a separate control
ModBUS RTU (RS-485) support
Ethernet support (operation without Wi-Fi)
Ethernet support (operation without Wi-Fi)
Control
Number of water leakage sensors to connect:
- up to 80 wired (20 per channel)
- up to 50 wireless Neptun Smart 868 series
- up to 4 pcs for each zone
- ability to connect even more valves via the valves number expansion unit
Features
- Control via smartphone
- Connection of buttons
- Control and monitoring of two separate areas
- Valve cranking (self-cleaning mode)
- Pulse water meters connection
Connections
- Wi-Fi или Ethernet
- ModBUS RTU (RS-485)
- Open API
- NAMUR interface for metering units connection
- "Dry" contact (changeover relay) for connection of peripherals
Parameters
- Power supply - AC power adapter 12V ±10% DC 3A max or UPS
- Mounting type - surface mounted
- Response time - no more than 4 sec
- Dimensions: 190×140×35 мм
- Power consumption: max 1.2 W
- Ingress protection rating - IP54
- Service life – 8 years
- Weight max 330 gr
- Country of manufacture: Russia
Connection and adjustment
Detailed user's manual
Detailed user's manual:
- The Wi-Fi network frequency must be 2.4 GHz, the network name and password must contain only numbers and Latin letters (the maximum length of the network name and password is 32 characters). If there are repeaters, amplifiers or several distributing devices in the room in the signal reception area, it is recommended to make the names of the networks different from each other and connect the device to the nearest access point.
1. Run the SST Cloud App and log in (register if you haven't already).
2. Select or create a house (home-ownership) to which you want to add a new device.
3. Click on the "Add Device" button in the main screen of the selected home-ownership.
4. Select the type of device you want to add and the required connection mode (SmartConfig)/Select connection type, enter nessesary data for connection and wait for scanning.
5. Activate the SC (SmartConfig) mode on the device by simultaneously pressing and holding the ▌and ▌▌buttons for more than 3 seconds (or until a double beep appears and the "Wi-Fi" LED constantly lights).
6. Press on the "Next/Connect" button in the App.
7. Select the device name from the proposed ones or enter your own and select the WiFi network to which you want to connect the device.
- ! At the time of connecting the device, the smartphone must be connected to the same WiFi network to which the device is connected.
The network requirements are described above. - If the desired WiFi network has not yet been added to your home-ownership or detected automatically, click on the "Change settings" button and enter the name and password of the required network in the fields that appear
- After completing the setup, you will be taken to the main screen of the home-ownership, where the device you connected will be added to the "Heat" tab, and the connection with the device will be established within a few minutes.
- Sometimes after adding the device, its settings and controls may be unavailable for several minutes. During this time, the firmware is updated, you need to wait for a while.
- You cannot add the same device to your home twice. You cannot add a device that has already been connected to another account.
- The Wi-Fi network frequency must be 2.4 GHz, the network name and password must contain only numbers and Latin letters (the maximum length of the network name and password is 32 characters). If there are repeaters, amplifiers or several distributing devices in the room in the signal reception area, it is recommended to make the names of the networks different from each other and connect the device to the nearest access point.
1. Run the SST Cloud App and log in (register if you haven't already).
2. Select or create a house (home-ownership) to which you want to add a new device.
3. Click on the "Add Device" button in the main screen of the selected home-ownership.
4. Select the type of device you want to add/Select connection type, enter nessesary data for connection and wait for scanning.
5. Activate the AP (Access Point) mode*on the device:
- Press and hold ▌▌button for 3 sec until the device beeps
- Press and hold both ▌and ▌▌buttons for 3 sec until the device beeps 3 times
*exceptions: if an Ethernet slot is inserted; if the device has already been connected to the Internet
6. Do not click on the "Next" button.
7. After the device is switched to AP mode:
- connect to a WiFi network with the MAC address of the device (example of a WiFi name "60:C5:A8:61:01:28") /in upgraded app Android will automatically ask for connection to nessesary network,
- the password for all devices is standard : 1234567890
- press on the "Next" button in the App /wait for scanning and configurating
- the connection to the device will be established and the installation screen will open
- If the desired WiFi network has not yet been added to your home-ownership, click on the "Change settings" button and enter the name and password of the required network in the fields that appear .
9. Then click on the "Create" button and wait for the hardware configuration.
- After completing the setup, you will be taken to the main screen of the home-ownership, where the device you connected will be added to the "Water" tab, and the connection with the device will be established within a few minutes.
- Sometimes after adding the device, its settings and controls may be unavailable for several minutes. During this time, the firmware is updated, you need to wait for a while .
- You cannot add the same device to your home twice. You cannot add a device that has already been connected to another account .
* the Ethernet expansion slot is to be purchased separately
To connect the device, follow the steps below:
1. Run the SST Cloud App and log in (register if you haven't already).
2. Select or create a house (home-ownership) to which you want to add a new device.
3. Click on the "Add Device" button in the main screen of the selected home-ownership.
4. Select the type of device you want to add and the required connection mode (Ethernet)/Select connection type, enter nessesary data for connection and wait for scanning.
5. Click the "Next/Connect" button in the App, run search.
6. After a while, a list of devices will be displayed in the form of their MAC addresses, select the one you need and click the "Next/Connect" button, wait for the hardware configuration.
The MAC address of the Neptun Smart control module usually looks like "D8:A0:1D:4E:XX:XX"
- The module must be installed only on a completely switched OFF (de-energized) control module. This module must be installed only in the Slot #1.
- The Ethernet expansion slot does not work with the Tuya Smart software .
- With the Ethernet expansion module is connected, the device cannot be added (networked) in the AP and SC modes .
To connect the device, follow the steps below:
1. Run the SST Cloud App and log in (register if you haven't already).
2. Select or create a house (home-ownership) to which you want to add a new device.
3. Click on the "Add Device" button in the main screen of the selected home-ownership.
4. Select the type of device you want to add and the required connection mode (Ethernet)/Select connection type, enter nessesary data for connection and wait for scanning.
5. Click the "Next/Connect" button in the App, run search.
6. After a while, a list of devices will be displayed in the form of their MAC addresses, select the one you need and click the "Next/Connect" button, wait for the hardware configuration.
The MAC address of the Neptun Smart control module usually looks like "D8:A0:1D:4E:XX:XX"
- If for some reason the device you need cannot be found (the connection conditions are fully met), you must repeat the search procedure until it appears in the list .
- After completing the setup, you will be taken to the main screen of the home-ownership, where the device you connected will be added to the "Water" tab, and the connection with the device will be established within a few minutes .
- Sometimes after adding the device, its settings and controls may be unavailable for several minutes. During this time, the firmware is updated, you need to wait for a while .
- You cannot add the same device to your home twice. You cannot add a device that has already been connected to another account .
The enabled location feature is only needed to connect devices to the SST Cloud. Connecting devices without this permission is not possible (may cause errors) due to a number of technical limitations of the smartphone OS.
After connection and initial configuration, the permission to use geolocation can be revoked.
After connection and initial configuration, the permission to use geolocation can be revoked.
FAQ and detailed instructions
2. Press and hold the ▌ button for more than 3 seconds until a triple beep sounds
3. After performing the above manipulations, the device will reset and reboot
- The device is in the AP mode, the control module and the expansion slots settings are reset to default values
- After resetting and rebooting, the Wi-Fi connection as well as sensors and wireless modules connection must be done again, according to the instructions .
- Before setting up and reconnecting, you must delete the control device from your SST account in the App or on the site .
- In some cases, the module may not beep when the button is pressed and not turn ON the LED indication (in this case, you need to restore the software; the procedure is described in the "Troubleshooting" section)
Attention!
The expansion modules must be installed only on a switched OFF and completely de-energized control module.
Otherwise, the slots/control module may be damaged and fail, resulting in the loss of free warranty service.
The Ethernet extension module is used for network connection of the control module to routers if it is not possible to establish a wireless connection to the WiFi network. This module can only be installed in Slot No. 1. When using the Ethernet extension module, Wi-Fi connection becomes impossible. Network settings are made automatically via the DHCP Protocol. Manual connection settings are not available.
The RS-485 expansion module is used for integration into automated control systems supporting the MODBUS RTU protocol. Data rates from 1200 bps to 921600 bps without parity, 8 data bits, 1 stop bit are supported. The data rate is initially set to 9600 bps. The register memory map is presented in Appendix A (to the Technical Certificate / Operation Manual) and is available here (RU).
The meter connection module is designed for remote water meters reading. The readings are stored in the non-volatile memory of the expansion module. Up to 2 meters can be connected to one expansion module. The module supports work with meters with an output according to the NAMUR standard (configurable via the application). The expansion module is configured using the SST Cloud application. The meter readings are updated every 10 minutes.
The radio (wireless) sensor connection module is designed to establish connection with wireless water leakage sensors. Up to 50 wireless sensors can be connected via the radio module.
The expansion modules must be installed only on a switched OFF and completely de-energized control module.
Otherwise, the slots/control module may be damaged and fail, resulting in the loss of free warranty service.
The Ethernet extension module is used for network connection of the control module to routers if it is not possible to establish a wireless connection to the WiFi network. This module can only be installed in Slot No. 1. When using the Ethernet extension module, Wi-Fi connection becomes impossible. Network settings are made automatically via the DHCP Protocol. Manual connection settings are not available.
The RS-485 expansion module is used for integration into automated control systems supporting the MODBUS RTU protocol. Data rates from 1200 bps to 921600 bps without parity, 8 data bits, 1 stop bit are supported. The data rate is initially set to 9600 bps. The register memory map is presented in Appendix A (to the Technical Certificate / Operation Manual) and is available here (RU).
The meter connection module is designed for remote water meters reading. The readings are stored in the non-volatile memory of the expansion module. Up to 2 meters can be connected to one expansion module. The module supports work with meters with an output according to the NAMUR standard (configurable via the application). The expansion module is configured using the SST Cloud application. The meter readings are updated every 10 minutes.
The radio (wireless) sensor connection module is designed to establish connection with wireless water leakage sensors. Up to 50 wireless sensors can be connected via the radio module.
- The maximum total current of all devices connected directly to the control module should not exceed 6A
- The valves are connected to the Valve 1 and Valve 2 connectors, and the sensors to the Line 1, Line 2, etc. connectors. When connecting more devices to one connector (for example, two or three valves must be connected to the Valve 1 connector) the purpose (and, as a rule, the color) of the wires coming to one terminal must be the same, the connection must be parallel. For example, two "Neptun PROFI 12V 3/4" valves are connected to the Valve 1 connector: the red "open" wire from each valve is connected to one "open" terminal of the Valve 1 connector .
- 4 valves can be connected directly to the control module, provided that you use the power supply unit that is included in the scope of delivery or of similar characteristics.
- It is recommended to connect the valves included in the scope of delivery, or additional valves available through the link.
- When installing and connecting third-party shut-off valves, it is important to understand that fixing the position of the valve by means of an electric current is unacceptable. The control unit removes the voltage from the valve 4 minutes after the limit switch responds .
The control module enables connection of any pulse water meters which provide:
The metering devices are connected to the meter connection slot.
- the ability to work in pulse mode
- pulse scaling factor1 /10/100 litre/pulse
- or support interfaceNAMUR
The metering devices are connected to the meter connection slot.
- Additional equipment is available on our website.
- UPS is available according to the link.
- An additional power source according to the online shop, or providing 12V DC, max 3A
- To connect more than 4 valves, you must use the valve connection (number expansion) unit
- Cable for wired sensors (типа SW005, SW007) can be lenthened up to 100 м by wire FTP2 CAT5 (or similar)
- Cable for counters can be lenthened up to 10 м by wire FTP2 CAT5
- Cable for valves (Neptun Profi etc.) can be lenthened up to 50 м by wire 4x0,5mm2 (or similar)
* the valve connection unit can be supplied with different supply voltage: 12-220V AC, max 16A and 6-36V DC, max 8A. The power supply parameters depend on the connected valves and are regulated by an additional power source (to be purchased separately). All connected valves must have the same supply parameters. The connected valves operate in the same way as if they would connected to the Valve 1 contacts of the control module in parallel.
The maximum number of connected valves is calculated based on the total consuming current: for example, 16 220V valves each consuming 1A or 30 220V valves each consuming 0.5 A.
The maximum number of connected valves is calculated based on the total consuming current: for example, 16 220V valves each consuming 1A or 30 220V valves each consuming 0.5 A.
It is possible to connect the Neptune Smart control module to third-party smart home systems, using the sensor lines as the "Remote control" input:
- the sensor line is reassigned to the button mode in the mobile App
- a non locking button is connected to the desired line to the SIGNAL and COMMON terminals
When connecting the button, it should be taken into account that when the valve status is changed from the module or application, the Remote control input is blocked until the status is restored / reset. The maximum priority on the control module has the Alarm / Leakage status - you can open the valves and reset the alarm only directly on the module itself. An example video (on the PROW series module): YouTube
The control module also has a "dry contact" (changeover relay). In the event of an Alarm / Leakage, the relay changes its position (normally open contact closes relative to the common, normally closed opens). Thus, it becomes possible to turn ON or OFF additional equipment in the event of an Alarm / Leakage.
When the module controls two areas, the application provides a possibility to assign the button or relay to a definite area (the first, second or both at the same time).
- the sensor line is reassigned to the button mode in the mobile App
- a non locking button is connected to the desired line to the SIGNAL and COMMON terminals
When connecting the button, it should be taken into account that when the valve status is changed from the module or application, the Remote control input is blocked until the status is restored / reset. The maximum priority on the control module has the Alarm / Leakage status - you can open the valves and reset the alarm only directly on the module itself. An example video (on the PROW series module): YouTube
The control module also has a "dry contact" (changeover relay). In the event of an Alarm / Leakage, the relay changes its position (normally open contact closes relative to the common, normally closed opens). Thus, it becomes possible to turn ON or OFF additional equipment in the event of an Alarm / Leakage.
When the module controls two areas, the application provides a possibility to assign the button or relay to a definite area (the first, second or both at the same time).
Troubleshooting
- If the device has been added to the application, but after connecting and waiting, the information "Module not found in the network" is displayed, first of all, you need to make sure that the device is connected to the Wi-Fi network (the corresponding indication is provided in the User Manual), and that the distributing device (router / access point) has an Internet connection (sites can be opened).
1. You will need a device on which the connection via the SST Cloud App will be established (for example, smartphone 1) and a device with Internet access, which will act as an access point (for example, another smartphone 2).
2. You can find instructions on how to run a smartphone in the access point mode in its User Manual or on YouTube. The requirements for the distributed network are as described above.
3. Before you proceed, it is recommended to check whether there is an Internet connection on the smartphone 1 connected to the smartphone 2 (which acts as a router)..
4. Reset the device according to the instructions (presented below, in the "Networking. Troubleshooting" section).
5. Connect the device according to the instructions for the standard procedure (in the home ownership settings, indicate the parameters of the network that is distributed by smartphone 2).
- If the device is working properly, then after a while it will be available for remote control, the message "Module is not found in the network" will not be displayed.
- In this case, refer to the section "Networking. Troubleshooting".
- The most common reason is the closed ports 6350, 1883, 8883. On some operators' equipment (Router or Access Point) and / or when configuring this equipment by the provider (operator), the port settings may be changed.
- If the ports are already open, then you need to perform their forced forwarding.
- In the event that the device still does not connect to the Internet, does not update, and after waiting, the application displays the message " Module is not found in the network ", it is recommended to additionally make sure that the network parameters are set correctly, all the above steps for setting up and connecting performed properly.
This can happen when the Internet speed is low - the list of devices is not loaded immediately. You can check the speed at www.speedtest.net. Check the health of your WiFi router. If the internet speed remains too slow, contact your provider.
- Before applying the new network / router parameters, you should change the settings of your WiFi network in the home ownership settings or add a new WiFi network in the device settings and switch the devices to the new WiFi network (at the time of switching, the devices must be connected to the existing / old network / router, otherwise you need to reconnect to the cloud in AP mode).
1. Connect on the device (smartphone / tablet, etc.) to a new router / changed WiFi network
2. Open the SST Cloud App and select the home ownership in which the router / WiFi network has changed. If there is only one home ownership, then it opens immediately, by default.
3. Press the "Settings" icon in the upper right corner
4. Select the "WiFi network setup" item
5.1. In the upper right corner, opposite the name of the already installed WiFi network, click the "Settings" icon and edit the changed parameters.
5.2. Select the "Add WiFi network" item and enter new WiFi network data
- Important! The network name and password must not contain spaces, punctuation marks and Cyrillic characters. (These data are set when configuring the router).
Q: I can't establish WiFi network connection with the device
A: Check if the entered password is correct to connect to the WiFi network of the device. It is also possible that another nearby smartphone or tablet has automatically connected to the device. If after checking the problem is not resolved, try restarting your device. You can also contact the support service.
Q: The device does not find the network when operating in the AP mode
A: Make sure the device is in the AP mode. If it is so, switch the device to the SA mode and then back to the AP. Or restart your device. If the problem persists, please contact the support service.
Q: The device does not connect to the WiFi network after receiving the WiFi settings
A: Make sure that the network name and password have been entered correctly (you can check this in the home ownership settings "WiFi network settings"). If the WiFi settings were incorrect, you need to delete the network and add the device again. Check if devices have access to the Internet (see Checking open outgoing ports). You can also reset the device settings (see "How do I reset all module settings to their default values?") You can also contact the support service.
Q: The device does not appear on the network after being added
A: Make sure the device is turned ON and check your internet connection. It may take a few minutes for the settings to be applied after adding the device. If the device remains to be inactive, try removing it and adding it again. You can also contact the support service.
Q: There are problems with the device WiFi networking
A: Make sure your WiFi router is turned ON, working properly, and the device is within its coverage. Check if the WiFi settings are correct (you can check this in the home ownership settings "WiFi network settings"). Try restarting your device. You can also reset device settings (see "How do I reset all module settings to their default values?"). If the problem persists, please contact the support service.
A: Check if the entered password is correct to connect to the WiFi network of the device. It is also possible that another nearby smartphone or tablet has automatically connected to the device. If after checking the problem is not resolved, try restarting your device. You can also contact the support service.
Q: The device does not find the network when operating in the AP mode
A: Make sure the device is in the AP mode. If it is so, switch the device to the SA mode and then back to the AP. Or restart your device. If the problem persists, please contact the support service.
Q: The device does not connect to the WiFi network after receiving the WiFi settings
A: Make sure that the network name and password have been entered correctly (you can check this in the home ownership settings "WiFi network settings"). If the WiFi settings were incorrect, you need to delete the network and add the device again. Check if devices have access to the Internet (see Checking open outgoing ports). You can also reset the device settings (see "How do I reset all module settings to their default values?") You can also contact the support service.
Q: The device does not appear on the network after being added
A: Make sure the device is turned ON and check your internet connection. It may take a few minutes for the settings to be applied after adding the device. If the device remains to be inactive, try removing it and adding it again. You can also contact the support service.
Q: There are problems with the device WiFi networking
A: Make sure your WiFi router is turned ON, working properly, and the device is within its coverage. Check if the WiFi settings are correct (you can check this in the home ownership settings "WiFi network settings"). Try restarting your device. You can also reset device settings (see "How do I reset all module settings to their default values?"). If the problem persists, please contact the support service.
The device cannot connect to the SST Cloud server for some reason.
Please follow these steps:
Please follow these steps:
- In the SST Cloud App, open your device settings and select the "Device Information" item.
- Make sure that the "MAC address" item of the device contains the following MAC address: XX:XX:XX:XX:XX:XX, where XX stands for any 2 hexadecimal digits (0-9, AF), for example "60:C5:A8:61:01:28 ". If in any of the positions only 1 digit is indicated, for example, "60: C5:A8:61:1:28", you need to reset the device to factory settings.
- Make sure your device is connected to a WiFi router and the WiFi router is connected to the Internet.
- Check the connection status on your device (corresponding indication on the device).
- Check for internet availability on your WiFi router. From any device connected to the WiFi router, try to open an Internet site, for example, www.google.com.
- If possible, go to the control panel of your WiFi router from your computer. Check the WiFi network client list and DHCP server client list. There should be an entry with the MAC address of your device (see item 1).
- If possible, check if the ports 6350, 1883, 8883, 1884 are open. On some operators' equipment (Router or Access Point) and / or when configuring this equipment, the provider may change the port setting.
- If the ports are already open, you must perform a forced forwarding.
- Remove the device from the SST Cloud App
- Reset the device to factory settings, at that the device will enter the AP (Access Point) mode
- In the SST Cloud App, carefully check your WiFi network settings, including the specified password
- Re-add the device to the SST Cloud App
- To avoid failures, we recommend using the power supply unit included into the scope of delivery
- 1. Completely de-energize the control module for 2-3 minutes, disconnect the power supply unit from the module
- 2. Press and hold the ▌button
- 3. Without releasing the ▌button, connect the power supply unit to the control module
- 4. Without releasing the ▌ button, wait for the indication on the control module
- 5. Release the button and wait for about a minute. It is not recommended to turn OFF the device during the update process.
- 6. Before or after the update procedure, it is recommended to delete the device from the application (if it was added), reset the settings to default values and reconnect to the SST Cloud service according to the instructions on this site or in the Operation Manual.
When contacting SST Cloud warranty service or technical support, please provide the following information:
- Your device model.
- Model and version of the operating system of the device on which the App is installed.
- Version of the App/when it was downloaded and installed.
- Your login in the SST Cloud App (as a rule, this is the email address specified during registration).
- Screenshot of the mobile phone ("Settings" > "Device Information").
- The model of the router (or other device that distributes the Wi-Fi network at home).
- Repeaters / retransmitters used (if any), their models and network name.
- The name of your home Internet service provider (ISP).
- The approximate distance from the device to the router in line of sight and the presence of interference (walls, floor slabs).
- Describe what actions you took and their results.
Warranty Service
garant@groupe-atlantic.com
+7 495 728 80 80 (add #8777)
Technical support
teploluxe-help@groupe-atlantic.com
+7 903 666 11 28
+7 495 728 80 80
garant@groupe-atlantic.com
+7 495 728 80 80 (add #8777)
Technical support
teploluxe-help@groupe-atlantic.com
+7 903 666 11 28
+7 495 728 80 80