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Neptun

Remote controlled leakage monitoring and prevention system
A smartphone controlled device for new generation water leakage control systems with advanced functionality.

Firmware update
User Manual
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Sensors

Number of wired water leakage sensors to connect: up to 200 – 375 (depends on the number of connected valves) and up to 31 RSW+ series wireless sensors
Features

Valves

2 pcs without using a supplementary power source
6 pcs using a supplementary power source
ability to connect even more valves via the valve expansion unit
Parameters

  • Power supply: 220 V; 50 H
  • Mounting type: surface mounted
  • Response time: no more than 2 seconds
  • Dimensions: 164.5x116x45 mm
  • Power consumption: 0.5 W
  • Ingress protection rating: IP54
  • Warranty period: 6 years
  • Weight: max 250 gr
  • Country of manufacture: Russia
Connection and adjustment
manuals, circuit diagrams, video, examples, troubleshooting
User Manual & circuit diagrams
Посмотреть на сайте или сохранить локально
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Connection
Device connection to the SST Cloud App
  • At the time of connection or reset, the meters must be disconnected from the control device to avoid errors and false alarms.
  • The WiFi network frequency must be 2.4 GHz, the network name and password must contain only numbers and Latin letters (the maximum length of the network name and password is 32 characters).
    If there are repeaters, amplifiers or several distributing devices in the room in the signal reception area, it is recommended to make the names of the networks different from each other and connect the device to the nearest access point.
To connect the device, follow the steps below:
1. Run the SST Cloud App and log in (register if you haven't already).
2. Select or create a house (home-ownership) to which you want to add a new device.
3. Click on the "Add Device" button in the main screen of the selected home-ownership.
4. Select the type of device you want to add.
5. Activate the AP (Access Point) mode on the device.
6. Do not click on the "Next" button.
7. After the device is switched to AP mode:
  • connect to a WiFi network with the MAC address of the device (example of a WiFi name "60:C5:A8:61:01:28"),
  • the password for all devices is standard: 1234567890
  • press on the "Next" button in the App
  • the connection to the device will be established and the installation screen will open
  • If the desired WiFi network has not yet been added to your home-ownership, click on the "Change settings" button and enter the name and password of the required network in the fields that appear.
8. Select the device name from the proposed ones or enter your own and select the WiFi network to which you want to connect the device.
9. Then click on the "Create" button and wait for the hardware configuration.
  • After completing the setup, you will be taken to the main screen of the home-ownership, where the device you connected will be added to the "Water" tab, and the connection with the device will be established within a few minutes.
  • Sometimes after adding the device, its settings and controls may be unavailable for several minutes. During this time, the firmware is updated, you need to wait for a while.
  • You cannot add the same device to your home twice. You cannot add a device that has already been connected to another account.
Changing the connection mode /activating the setup mode
  • When turned ON (or reset with a reboot), the control module forms a WiFi network itself, or automatically connects to an already known home WiFi network (the parameters are set in the App).
  • By default, the control module starts in the AP mode.
  • It is recommended to connect metering devices after the control device is fully configured.
1. To switch between modes, close the valves by pressing the "Close" button, if the valves were open. Wait until the valves are completely closed.
2. Enter connection mode by pressing and holding the "Close" button for 4 seconds.
3. If necessary, change the WiFi connection mode by pressing and holding the "Open" button for 4 seconds.
4. After that, the module will signal which connection mode has been set and will switch to normal operation.
  • Currently, only AP mode is used for the WiFi connection.
  • Indication of the AP mode activation - "running" LED lights in the order of 4,3,2,1 and so on
AP mode indication
- this indication means that the device is in the Access Point mode and is ready for connection and configuration
Firmware update indication
- the device is operating normally, however, it is highly discouraged to turn OFF the power and disconnect the Internet connection
Network search indication
- the device is searching for a WiFi network and trying to connect to it
The App requests access to location data
The enabled location feature is only needed to connect devices to the SST Cloud. Connecting devices without this permission is not possible (may cause errors) due to a number of technical limitations of the smartphone OS.
After connection and initial configuration, the permission to use geolocation can be revoked.
Connecting the Neptun PROW+ WiFi device to the cloud (RU lang)
Forced firmware update (RU lang)
FAQ and detailed instructions
How do I reset all module settings to their default values?
  • At the time of connection or reset, the meters must be disconnected from the control device
1. Close the valves by pressing the "Close" button if the valves were open. Wait until the valves are completely closed.
2. Press and hold the "Close" button for 5 seconds, wait for the simultaneous constant indication of the lines 1, 2, 3 and 4.
3. Press and hold the "Close" button for 5 seconds, wait for the beep.
4. After performing the above manipulations, the device will reset and reboot.
  • After resetting and rebooting, the Wi-Fi connection as well as sensors and wireless modules connection must be done again, according to the instructions.
  • Before setting up and reconnecting, you must delete the control device from your SST account in the App or on the site.
If for some reason the module does not reset or does not respond to pressing the buttons, then it is necessary:
1. To turn OFF the module power using the slide switch on the case
2. Remove the batteries, completely de-energize the module (pull out the power plug from the socket / turn OFF the circuit breaker on the distribution panel) for 5-10 minutes.
3. To apply power to the module (insert the power plug into the socket / turn ON the circuit breaker on the distribution panel). You do not need to install batteries.
4. To switch ON the module with the slider on the case and immediately proceed with the reset procedure (press and hold the "Close" button and further).
    ProW - valves connection
      • The maximum total current of all devices connected directly to the control module should not exceed 5A
      • The valves are connected to the Valve 1 and Valve 2 connectors, and the sensors to the Line 1, Line 2, etc. connectors. When connecting more devices to one connector (for example, two or three valves must be connected to the Valve 1 connector) the purpose (and, as a rule, the color) of the wires coming to one terminal must be the same, the connection must be parallel.
        For example, two "Neptun PROFI 12V 3/4" valves are connected to the Valve 1 connector: the red "open" wire from each valve is connected to one "open" terminal of the Valve 1 connector.
      • 6 valves can be connected directly to the control module, subject to the availability of an additional power source, which is connected the corresponding connector according to the User Manual.
      • It is recommended to connect the valves included in the scope of delivery, or additional valves available through the link
      • When installing and connecting third-party shut-off valves, it is important to understand that fixing the position of the valve by means of an electric current is unacceptable. The control unit removes the voltage from the valve 4 minutes after the limit switch responds.
      ProW+ wireless sensors and radio relays connection
      • The maximum number of radio relays simultaneously connected to the module is 5 pсs, the maximum number of wireless sensors simultaneously connected to the module is 32 pcs.
      • It is permissible to connect the maximum number of radio relays and wireless sensors to the control module at the same time. It is also permissible to connect the maximum number of the same radio relays and wireless sensors to several control modules at the same time.
      • If you plan to install multiple control modules and multiple wireless sensors (for example, in the same room or in close proximity to each other), each wireless sensor is automatically "linked" to a specific control module during setup. There will be no interference or false positives.
      • If desired, you can configure the operation of one wireless (radio) sensor with several control modules at the same time. To do this, you need to turn ON the control module and connect the wireless sensor according to the standard instructions. After successful connection, turn OFF the control module (for which the radio sensor has just been configured) and repeat the procedure on the second control module according to the standard instructions. The radio sensor will transmit a leak signal to two control modules at the same time. This will not change the response delay.
      ProW+ wireless sensors' scanning mode
      When the wireless sensor's scanning mode is enabled, the control module performs a two-way communication session with each wireless sensor every 30 minutes. If the response from the sensor is not received for any reason (failure, battery discharge, etc.), the module closes the valves and signals the loss of communication with the sensor.
      If the wireless sensor's scanning mode is disabled, the status of the valves will not change if there is no response from the sensor, but the message about the loss of communication with the sensor will still be received.
      Additional settings for these events are also available in the mobile App.

      Enabling the wireless sensor's scanning mode (it is enabled by default):
      • simultaneously press and hold the "Close" and "Open" buttons for more than 3 seconds
      • when pressed, you will hear a long, single beep that indicates that this mode is enabled
      • when you release the buttons, you will hear two consecutive beeps, which indicate successful application of the setting
      Disabling the wireless sensor's scanning mode:
      • simultaneously press and hold the "Close" and "Open" buttons for more than 3 seconds
      • when pressed, you will hear a double beep that indicates that this mode is disabled
      • when you release the buttons, you will hear two consecutive beeps, which indicate successful application of the setting
      ProW - power supply
      • Additional equipment is available on our website.
      • For example, an additional power source according to the link, link, or providing 12V DC, max 6A output
      • To connect more than 6 valves, you must use the valve expansion unit
      ProW нестандартный способ подключения проводных датчиков
      In some cases, by mistake, a 2-core wire for wired sensors connection may be laid, and there is no opportunity to lay a new connection line.
      To connect wired sensors to a 2-core extension wire, connect both YELLOW and RED wires of the sensor to the core that leads to the SIGNAL terminal on the control module. The GREEN wire must be connected to the COMMON terminal.
      This connection method is an alternative. We strongly recommend that you follow the instructions of the device's Technical Certificate and User Manual.
      ProW+ WiFi - metering devices connection
      The control module enables connection of any pulse water meters which provide:
      • the ability to work in pulse mode
      • pulse scaling factor 1/10/100 litre/pulse
      For correct connection, please refer to the Technical Certificate of the connected metering device.
      The metering devices are connected to the 1, 2, 3, 4 line, and in the application the operating mode of a specific line is configured (Sensor> Counter).
      2-wire meter connection diagram
      The color and purpose of the wires may vary depending on the manufacturer.
      For proper connection, you need 2 wires that "come" from the meter's reed switch (no matter about polarity).
      4-wire meter connection diagram*
      *using Valtec VLF as an example
      The color and purpose of the wires may vary depending on the manufacturer.
      For proper connection, you need only 2 wires that "come" from the meter's reed switch (no matter about polarity).
      Valves connection (number expansion) unit connection diagram
      * the valve connection unit can be supplied with different supply voltage: 12-220V AC, max 16A and 6-36V DC, max 8A. The power supply parameters depend on the connected valves and are regulated by an additional power source (to be purchased separately). All connected valves must have the same supply parameters. The connected valves operate in the same way as if they would connected to the Valve 1 contacts of the control module in parallel.
      The maximum number of connected valves is calculated based on the total consuming current: for example, 16 220V valves each consuming 1A or 30 220V valves each consuming 0.5 A.
      "Remote control" and "Dry contact" input
      It is possible to connect the Neptune PROW + and PROW + Wi-Fi control module to third-party smart home systems, using the "Remote control" input:
      the "Open" state of the Remote control contacts closes the valves, the "Closed" state opens the valves; the state of the "Dry contact" (changeover relay) does not change.
      When connecting a switch to the Remote control input, it should be taken into account that the input operates as a "break-contact". When the valve status is changed from the module or application, the Remote control input is blocked until the status is restored / reset. The maximum priority on the control module has the Alarm / Leakage status - you can open the valves and reset the alarm only directly on the module itself.
      An example video (RU lang): https://youtu.be/meRkFVpzWyc

      The control module also has a "dry contact" " (changeover relay). In the event of an Alarm / Leakage, the relay changes its position (normally open contact closes relative to the common, normally closed opens). Thus, it becomes possible to turn ON or OFF additional equipment in the event of an Alarm / Leakage.
      Troubleshooting
      What to do if the device has been connected, but "not found in the network"?
      • If the device has been added to the application, but after connecting and waiting, the information "Module not found in the network" is displayed, first of all, you need to make sure that the device is connected to the Wi-Fi network (the corresponding indication is provided in the User Manual), and that the distributing device (router / access point) has an Internet connection (sites can be opened).
      If the above conditions are met, we proceed to check the device:

      1. You will need a device on which the connection via the SST Cloud App will be established (for example, smartphone 1) and a device with Internet access, which will act as an access point (for example, another smartphone 2).
      2. You can find instructions on how to run a smartphone in the access point mode in its User Manual or on YouTube. The requirements for the distributed network are as described above.
      3. Before you proceed, it is recommended to check whether there is an Internet connection on the smartphone 1 connected to the smartphone 2 (which acts as a router)..
      4. Reset the device according to the instructions (presented below, in the "Networking. Troubleshooting" section).
      5. Connect the device according to the instructions for the standard procedure (in the home ownership settings, indicate the parameters of the network that is distributed by smartphone 2).
      • If the device is working properly, then after a while it will be available for remote control, the message "Module is not found in the network" will not be displayed.
      • In this case, refer to the section "Networking. Troubleshooting".
      • The most common reason is the closed ports 6350, 1883, 8883. On some operators' equipment (Router or Access Point) and / or when configuring this equipment by the provider (operator), the port settings may be changed.
      • If the ports are already open, then you need to perform their forced forwarding.
      • In the event that the device still does not connect to the Internet, does not update, and after waiting, the application displays the message " Module is not found in the network ", it is recommended to additionally make sure that the network parameters are set correctly, all the above steps for setting up and connecting performed properly.
      Devices disappeared from the list after restarting the App?
      This can happen when the Internet speed is low - the list of devices is not loaded immediately. You can check the speed at www.speedtest.net. Check the health of your WiFi router. If the internet speed remains too slow, contact your provider.
      What should I do if I change my WiFi settings or replace my router?
      • Before applying the new network / router parameters, you should change the settings of your WiFi network in the home ownership settings or add a new WiFi network in the device settings and switch the devices to the new WiFi network (at the time of switching, the devices must be connected to the existing / old network / router, otherwise you need to reconnect to the cloud in AP mode).
      In the SST Cloud App, you must perform the following steps:
      1. Connect on the device (smartphone / tablet, etc.) to a new router / changed WiFi network
      2. Open the SST Cloud App and select the home ownership in which the router / WiFi network has changed. If there is only one home ownership, then it opens immediately, by default.
      3. Press the "Settings" icon in the upper right corner
      4. Select the "WiFi network setup" item
      5.1. In the upper right corner, opposite the name of the already installed WiFi network, click the "Settings" icon and edit the changed parameters.
      5.2. Select the "Add WiFi network" item and enter new WiFi network data
      • Important! The network name and password must not contain spaces, punctuation marks and Cyrillic characters. (These data are set when configuring the router).
      Networking. FAQ
      Q: I can't establish WiFi network connection with the device
      A: Check if the entered password is correct to connect to the WiFi network of the device. It is also possible that another nearby smartphone or tablet has automatically connected to the device. If after checking the problem is not resolved, try restarting your device. You can also contact the support service.
      Q: The device does not find the network when operating in the AP mode
      A: Make sure the device is in the AP mode. If it is so, switch the device to the SA mode and then back to the AP. Or restart your device. If the problem persists, please contact the support service.
      Q: The device does not connect to the WiFi network after receiving the WiFi settings
      A: Make sure that the network name and password have been entered correctly (you can check this in the home ownership settings "WiFi network settings"). If the WiFi settings were incorrect, you need to delete the network and add the device again. Check if devices have access to the Internet (see Checking open outgoing ports). You can also reset the device settings (see "How do I reset all module settings to their default values?") You can also contact the support service.
      Q: The device does not appear on the network after being added
      A: Make sure the device is turned ON and check your internet connection. It may take a few minutes for the settings to be applied after adding the device. If the device remains to be inactive, try removing it and adding it again. You can also contact the support service.
      Q: There are problems with the device WiFi networking
      A: Make sure your WiFi router is turned ON, working properly, and the device is within its coverage. Check if the WiFi settings are correct (you can check this in the home ownership settings "WiFi network settings"). Try restarting your device. You can also reset device settings (see "How do I reset all module settings to their default values?"). If the problem persists, please contact the support service.
      Networking. Troubleshooting
      The device cannot connect to the SST Cloud server for some reason.
      Please follow these steps:
      • In the SST Cloud App, open your device settings and select the "Device Information" item.
      • Make sure the Firmware Version 2.1.3 or higher. If the firmware version is 1.х.х/2.1.3 or lower start the previous mobile app (Neptun PROW) or follow instruction called "Forced update of the device firmware" on this site (see below).
      • Make sure that the "MAC address" item of the device contains the following MAC address: XX:XX:XX:XX:XX:XX, where XX stands for any 2 hexadecimal digits (0-9, AF), for example "60:C5:A8:61:01:28 ". If in any of the positions only 1 digit is indicated, for example, "60: C5:A8:61:1:28", you need to reset the device to factory settings.
      • Make sure your device is connected to a WiFi router and the WiFi router is connected to the Internet.
      • Check the connection status on your device (corresponding indication on the device).
      • Check for internet availability on your WiFi router. From any device connected to the WiFi router, try to open an Internet site, for example, www.google.com.
      • If possible, go to the control panel of your WiFi router from your computer. Check the WiFi network client list and DHCP server client list. There should be an entry with the MAC address of your device (see item 1).
      • If possible, check if the ports 6350, 1883, 8883 are open. On some operators' equipment (Router or Access Point) and / or when configuring this equipment, the provider may change the port setting.
      • If the ports are already open, you must perform a forced forwarding.
      If you have completed all the steps and cannot connect, do the following:
      • Remove the device from the SST Cloud App
      • Reset the device to factory settings, at that the device will enter the AP (Access Point) mode
      • In the SST Cloud App, carefully check your WiFi network settings, including the specified password
      • Re-add the device to the SST Cloud App
      If all of the above items are completed, and you still cannot connect, please write a letter to the SST Cloud technical support service.
        ! Forced update of the device firmware
        • To update the device firmware correctly, you must use an Android device

        • 1. Download the corresponding .apk-file (application) through the link: download Neptun ProW+WiFi: download Neptun ProW+WiFi app (apk)
        • 2. Allow installation of applications from unknown sources in the smartphone settings
        • 3. Install and open the downloaded application (at that, unload from memory, close the SST Cloud application)
        • 4. Enter the AP mode on the device (according to the instructions), connect to its WiFi network (the network name, for example, "60:C5:A8..", etc.) and open the installed application
        • 5. Some time after you enter the application, the update will start. You need to wait about 5 minutes. It is not recommended to turn OFF the device or close the application during the update process.
        • 6. After the update, remove the installed application, reset the device and reconnect it to the SST Cloud service according to the instructions on this website or in the User Manual.
        Where can I find the User Manual, Technical Certificate and connection diagram of the device?
        RU lang only:
        Neptun PROW+ Control Module. User Manual

        Archive and complete documentation: https://iwarm-on.ru/libfiles
        Where can I find a complete manual of the App?
        Data for contacting technical support or warranty service
        When contacting SST Cloud warranty service or technical support, please provide the following information:

        • Your device model.
        • Model and version of the operating system of the device on which the App is installed.
        • Version of the App/when it was downloaded and installed.
        • Your login in the SST Cloud App (as a rule, this is the email address specified during registration).
        • Screenshot of the mobile phone ("Settings" > "Device Information").
        • The model of the router (or other device that distributes the Wi-Fi network at home).
        • Repeaters / retransmitters used (if any), their models and network name.
        • The name of your home Internet service provider (ISP).
        • The approximate distance from the device to the router in line of sight and the presence of interference (walls, floor slabs).
        • Describe what actions you took and their results.